Notwithstanding the requirements in capacity, usability and performance characteristics you have for your new bag, we can provide the following quick sizing guide: the Bashilo 13 is ideal for people below 176cm and the Bashilo 15 is good for people above this height. This is based on matching the bag to the height of your torso. In addition, really tall people (190cm +) would find the Amhara Expeditionary 32L a great size for regular carry, despite how roomy it is compared with our core range of backpacks. Chat with us to discuss your particular requirements.
For example, the Bashilo 13 and Bashilo 15 differ in the size of the laptop sleeve inside the bag, as well as the overall dimensions. Bashilo 13 is designed for a 13’’ laptop sleeve and measures 29w x 42h x 16d (cm). Bashilo 15 is designed for a 15’’ laptop sleeve and measures 30w x 44h x 21d (cm).
All postage costs are calculated by weight and location and includes packaging. The postage options available will be visible at the point of checkout.
We will notify you via email once we’ve received your order and when your order has been dispatched. If at any point you would like to check the status of your order please send us an email.
If you chose for your order to be delivered via a tracked service you will receive an email with tracking details as soon as your order has been dispatched. If you have not received the tracking details please contact us and we will resolve it.
Should you wish to exchange goods we will happily accept items returned in perfect condition. It is free to exchange items for a different style or product of the same price. All exchanges are subject to availability. Exchanges are not provided for custom items. We want you to be happy with your order, but if you're not 100% satisfied we will offer you a full refund within 30 days of your purchase. Refunds and order cancellations are not provided for custom items - be certain before ordering.
We offer a lifetime repair or replacement on any product we make that has structural damage and we will also do our best to help customers in all other situations. Just get in touch.
If the item you have chosen is only available on a Made to Order basis it means that we will start making it after you have placed your order. It may take us up to 10 weeks to produce your item from the date when the order is placed.
If you have been using your Bashilo extensively for over a year you may want to apply some more wax on the fabric. This is not necessary but some of our customers choose to do so to restore waterproof qualities of the fabric. If you need any advice on how to do this and which products to use please contacts us.
We recommend using leather care products such as Aussie Leather Conditioner or 4-Way Care Leather Conditioner. These will help the leather on your bag stay more weather resistant as well as maintain its aesthetic properties. Regarding the bottom band of leather on a Bashilo, just like a pair of leather shoes, help the band to keep its shape when possible and it will last well for years.
Yes, it can and has been done. Best not to tumble dry, spin or wash on hot settings.
We have heard of some black fabrics fading after prolonged exposure to the sun, we have since replaced most of the fabrics with newer generations that have better UV resistance, but if this is a factor on your bag yes you can try to dye it. Drop us an email first and we can help you out.
If your roundel has become loosened you can tighten it up with a flat head screw driver. The brass roundels can also be restored to brand new with a little brass cleaner.