• Categories
  • FAQ

    • Which backpack would be the best for my height?

      Notwithstanding the requirements in capacity, usability and performance characteristics you have for your new bag, we can provide the following quick sizing guide: the Bashilo 13 is ideal for people below 176cm and the Bashilo 15 is good for people above this height. This is based on matching the bag to the height of your torso. In addition, really tall people (190cm +) would find the Amhara Expeditionary 32L a great size for regular carry, despite how roomy it is compared with our core range of backpacks. Chat with us to discuss your particular requirements.

    • What is the difference between the 13 and 15 sizes?

  • Delivery

    • How are postage costs calculated?

    • How can I check the status of my order?

    • How can I track my order?

  • Returns

    • Is it possible to return or exchange an item?

  • General

    • If I buy a backpack or other product what guarantee or warranty do I have?

    • What does Made to Order mean?

  • Product care

    • Do I need to re-apply wax on my Bashilo?

    • How do I take care of the leather on my bag?

    • Can I wash my backpack in a washing machine?

    • Can I dye my black backpack after a long use?

    • Can I replace the roundel on my Bashilo backpack?